Last month, an innovator in the public relations field passed away. Jack Lindquist graduated from the University of Southern California with a business degree, and from there went on to create entirely new ways of advertising.

He began his professional career at a small advertising company promoting washers and dryers. Eventually he would earn the title of first president of Disneyland. Other positions he held included advertising manager, director of marketing, and vice president of entertainment. He has worked at Disneyland California, Disney World Orlando, Tokyo Disneyland, and Disneyland Paris.

Just like anyone or anything else associated with Disney, Lindquist was a leader in his field who was responsible for creating ingenious ways of doing things. Here are some of the marketing tools we have Jack Lindquist to thank for:

  1. Disney’s New Year’s Eve celebrations: To promote Disney’s New Year’s Eve events, Jack brought about the idea of giving customers the ability to pre-purchase tickets. This technique had never been used before in the industry. The motive behind implementing this strategy was to sell more tickets. To sell more tickets, Lindquist promoted ticket sales at nearby stores. This allowed customers to avoid long lines the day of events and to make convenient purchases, as they attend their local stores regularly. When this technique was first tested the goal was to sell 6,000 tickets total to cover production costs; 8,500 were sold. Concerts, sports events, and the theatre all use this special selling today.

  2. Grad Night: Jack Lindquist noticed that around graduation time the number of student fatalities rise. The increase in accidents was related to careless celebrations students would take part in after graduating. Jack Lindquist noticed this correlation and decided he had to do something about it. He met with local PTA groups and came up with the plan for Disney Grad Nights. On these special nights graduates would dress in their best and have all the parks completely to themselves to throw one last hoorah. Between 1961 and 2012, five million students celebrated their graduations at the park. Today, almost all of the big amusement park companies have their own version of Disney’s Grad Night.

  3. Anniversary celebrations: Millions of people travel each year to Disney parks and resorts to celebrate various life events. When you enter the parks, there is always a display of buttons such as “just engaged,” “it’s my birthday,” “celebrating my wedding anniversary,” and “it’s my first trip” buttons to take if they apply to your visit. In addition, Disney has anniversaries of its own that it would like to celebrate with customers. Inspiration for this idea hit Jack in anticipation of the 1984 Olympics. Jack took the excitement from the games and funneled it into Disneyland’s 30th anniversary. Not even married couples put a lot of effort into 30th anniversaries, so it was going to be a challenge to sell tickets. To entice customers, Lindquist used the appeal of giveaways. For these giveaways Lindquist set up partnerships with major companies such as General Motors. Also, upcoming Disney offerings, such as upcoming ride openings, were advertised during the anniversary specials. During the 30th year of operation, three million more people visited the park compared to the years before and after.

  4. Commercial plugs: After the Super Bowl, everyone waits for the winning team’s quarterback to say, “I’m going to Disney World.” This is thanks to Jack Lindquist. Other forms of plugs related to Jack Lindquist are product placement, and sponsored displays.

  5. Disney Dollars: Disney Dollars are a form of currency available for purchase and consumption only while on Disney property. This eased transactions for international visitors while they were enjoying the parks. The Disney Dollars range in value, mimicking the U.S. dollar. However, instead of displaying Abe Lincoln and Ben Franklin, the familiar faces of Mickey Mouse and Goofy are shown.

  6. Disneyland Ambassador Program: A Disney Ambassador is a current Disney employee who attends big events such as movie releases or ride unveilings and has been referred to as “the tour guide to end all tour guides.” They are chosen after rigorous interview processes and serve one-year terms. It is an extreme honor to be chosen for this position. If there is a new event, attraction, movie, or parade, the ambassador is in charge of being the face of Disney and stresses the magnificence of the opening.

Mr. Lindquist made amusement advertising what it is today. Even though Jack is gone, many amusement parks and other various forms of business to this day use techniques he innovated. In Disneyland and Disney World, Jack is forever immortalized through memorial nods to him in the parks. For example on one of the facades lining Main Street, a window reads, “J.B. Lindquist, Honorary Mayor of Disneyland.”


PR Alive and Well

Chelsey Bonvechio

PR Tips

Technology has altered the lives of first world countries tremendously. We no longer have to churn our own butter, we have high speed internet, and we have the resources to cure diseases that previously wiped out millions. However, there are downsides to relying as heavily as we do on advanced automatics. Inconveniences include damage to the environment, lack of privacy, and laziness. What about when it comes to business? Technology has allowed businesses to connect to their customers in innovative and particular ways. But, has this abolished the need for public relations? A former PR executive produced a book last year proclaiming that technology had killed PR.

He reasoned that the rise of social media had diminished the demand for public relations. Others say the opposite. Some current public relations executives state that social media has driven a demand for public relations. The fact that the face of public relations has drastically changed over the last decade does not mean it is becoming extinct. If you own a public relations company that used to thrive and is now stagnant, maybe the problem is that you have not successfully kept up with the times. Social media has opened avenues that allow companies to publicize themselves as never before, not only in the number of new platforms available, but in the different formats available.

There are so many different options to choose from when deciding where to advertise your clients. TV, radio, billboard, restaurant placemats, key chains, celebrity endorsements, website banners – an abundance of options accessible with just a click  A company can use YouTube for long videos, Instagram to display different goods and services, Twitter to promote a message quickly and simply, Facebook allows mutual friends to discuss openly and to promote their companies or products within their networks of friends. Online messaging boards and review site platforms such as Yelp or Tripadvisor may aide in a similar fashion. However, websites similar to these can be a blessing or a curse. For a solid company they are a great asset. If your company often experiences hiccups or bad press, websites like Yelp can ruin your business.

Here is a list of the components that add up to being the best time yet in public relations history:

  1. Public relations specialists have always been masters of simplifying. Since their creation, their primary functions have been to take Company’s vast ideas and condense them into pretty packages that will attract clients. Clients have never wanted to be bombarded by a ton of lengthy informative narratives. They have always preferred advertisements that were short and to the point. That is easier  more than ever now with the help of social media. Public relations companies can take extensive concepts, summarize them, dress them up, and redistribute them back to the world. Social media today is designed specifically for this purpose. For example; vines only last seven seconds and tweets have to be less than 140 characters. If something is too long or too confusing, customers will simply keep scrolling.

  2. New technology has allowed companies to be skeptical. Consumers can research a product or company within seconds and form an opinion. Customers do a lot of research prior to committing to a large purchase. There is a certain wariness consumers have about companies. They are not as easily susceptible to advertising as they might once have been. Many people even have ad blockers installed on their devices to prevent themselves from being reached by companies. Due to the power buyers now have, agencies need public relations to find ways to gain customer trust and make sure promotions reach intended targets.

  3. Companies often have to dispute false claims. Companies can directly promote the truth to their clients, or they can continually post engaging information over time that builds trust, It is important for a company to keep their clients well informed and active or everything will plateau. If the company is the one building and maintaining its image, it assures the image it wants portrayed is the one being received.

  4. Word of mouth is one of the most powerful tools in advertising. People are much more likely to listen to the opinion of someone they know and trust over a large corporation. If someone sees their neighbor posting about how great their new Cuisinart blender is, they will ask their neighbor if they recommend the same one the next time they are in the market for a new blender. Previously, word of mouth marketing literally had to travel orally. Social media has also created professional bloggers, the modern day equivalent of a secret shopper. They buy and test products, and consumers who read their blogs may trust their reviews enough to consider buying the product or service.


There are several things business students should know before declaring a public relations concentration. Marketing, advertising, public relations, international business, and management are just a few options to decide among when choosing a concentration. It is foolish to make such a pivotal decision blindly. Here are five things to know about public relations to aide in determining a concentration:

  1. 1) First and foremost, what do public relations specialists do? “PR people are storytellers.” Public relations build rapport between companies and the public or other organizations. Public relations companies are then responsible for building, enhancing, and protecting these alliances. Building these bonds takes precise strategies and goals. When signing with a client, there should always be an end goal. It is important to establish objectives to strive towards. Initially, specific planning is necessary to reach those goals. Disciplines used to achieve those goals include social media, market research, and extensive writing,

  2. 2) How does public relations differ from marketing or advertising? Public relations is less about selling an object and more about creating relationships. First comes public outreach through various media to develop rapport with reporters or businesses in allied fields. Once trust has been built with such groups, public relations account managers and executives work to strengthen this trust. In doing so, public relations personnel communicate more directly and less impersonal than advertisers. Their rely more on interpersonal rapport than on capturing attention with flashy and expensive displays.  They help clients make wise decisions.

  3. 3) One of the more surprising aspects of public relations is how actively the field is connected to the news. The goal of public relations is to induce positive public opinion of a client’s brand or organization. An excellent way of achieving a positive public opinion is through media exposure. PR consultants’ primary tasks involve contacting the media and proposing stories, and urging follow up once stories have been successfully marketed. Important concepts to keep in mind when promoting a story are: What does the audience receive from the information being promoted? Why is it relevant now? Why should anyone care?

  4. 4) Social media is not the most important form of media. Social media will never replace traditional media. Social media is simply used as an instrument to heighten awareness of a message. Social media posts need to be lively and modern. Major platforms used for digital public relations are Facebook, Twitter, and YouTube. When deciding what social media format to utilize, it is important to consider which demographic you are attempting to engage. If a company is trying to reach an older group, Twitter would not be a smart choice. If a company is pursuing moms, Pinterest would be an excellent decision.

  5. 5) It is difficult to measure the effectiveness of public relations. There is no set algorithm to determine its success rate.  The most common guidelines used to evaluate performance are the Barcelona principles. They were originally created in 2010 by professionals in the public relations field and updated as recent as 2015. Some of the evaluations performed using the Barcelona principles are need for outcome, equivalency metrics, and value of social media.

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PR Around the World

Chelsey Bonvechio


When researching anything, it is always wise to begin studying the best in that field.  If a report on airplanes is due, it would be smart to analyze Boeing. If you’re building an amusement park, Disney is who everyone would look to for insight. It helps to learn from the best. Even in the public relations field there are companies at the top to admire.

  • In America the top public relations company is Sitrick and Company. Sitrick specializes in crisis management. Sitrick has proved time and time again that it works best under pressure. Sitrick and Company thrives most when it knows everything is on the line and it must perform to the best of its abilities. Whether a business flourishes or fails after a catastrophe, the responsibility is in the firm’s hands. Sitrick’s most useful tool is the media. They exploit tv, radio, and print everyday as if it is Super Bowl Sunday, the flashiest media day of the year. They have found unique and innovative ways to bend communication in their client's’ favor. To add to its uniqueness, Sitrick does not only hire public relations or marketing majors, it recruits from across the professional spectrum. Employees at Sitrick communications include former senior executives from fortune 500 companies, a Chinese news anchor, CBS news correspondents, a three star army general, and an attorney. People with backgrounds as diverse as these are a wonderful virtue to have, because everyone brings something different to the table.

  • Canada’s top public relations company is the Res Publica Group. Res Publica’s approach to public relations is more grounded in strategic planning. Before implementing any campaign, extensive research is performed. Before launching any project, the group will first layout the many directions the media could shape or view their project. It is important to them to have a full understanding of where the media may take their project. Once its campaign has been launched, Res Publica provides its clients access to the mass of valuable connections it has developed through its many years of operation. Even after its introductory work,Res Publica remains with its clients assisting in messaging, reputation, and crisis aversion.

  • City Press is London’s most notable public relations company. City Press largely works behind the scenes once a company has already been established. It aids in crafting and executing plans. Its staff will do the research for companies, build a public relations system for the company, while overseeing content and implementation. Some of the firm’s biggest clients include Coca Cola, Aldi, and Brother. The company is divided into different departments, allowing them to specialize in particular fields, rather than  produce uniform campaigns. Examples of the specialized sectors City Press serves include utilities, lifestyle, technology, and tourism.

  • Blue Focus is China’s most successful public relations company. Blue Focus works to help companies as they grow, especially if they are looking to expand their clientele internationally. Blue Focus understands that globalization is the way of the future. As  tech industries grow, the world becomes smaller and more interdependent. The most interesting part of Blue Focus’ international marketing strategies is its focus on advertising through airports. Airports act as huge platforms to reach millions of people who might not be reached any other way. Not everyone coming to China has to read the Chinese newspaper or view Chinese television shows, but they do have to connect to Chinese wifi or watch pre-designated ads on the inflight television broadcasts.